PRIVACY POLICY
Effective Date: July 20, 2020
Last Updated: September 1, 2024
1. IntroductionPenguin Cold Caps Canada ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.penguincoldcaps.ca ("Website"). Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.
2. Jurisdiction and Applicable LawThis Privacy Policy is governed by and construed in accordance with the laws of Canada, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Information We CollectWe may collect the following types of information:
Personal Identification Information
4. How We Use Your Information
We use the information we collect for various purposes, including:
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
6. Data Sharing
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Penguin Cold Caps Canada, from 888-368-3818 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 888-368-3818 or [email protected]. Mobile opt-in information is never shared with third parties.
7. User Rights
Under PIPEDA, you have the following rights regarding your personal information:
Email: [email protected]
Mailing Address:
Penguin Cold Caps Canada
190 Minet’s Point Rd Unit 5
Suite 422
Barrie, ON L4N 8J8
We will respond to your request within a reasonable timeframe and in accordance with PIPEDA requirements.
8. Legal Basis for Processing
We process your personal information based on the following legal grounds:
9. Security of Your Information
We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access, disclosure, modification, or destruction of your personal information.
10. Use of Cookies
A cookie is a small file placed on your computer's hard drive that helps us analyze web traffic or lets you know when you visit a particular site. We use cookies to:
We require your explicit consent to place non-essential cookies on your device. Upon your first visit to our Website, you will be prompted to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings.
Managing Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Website and limit your user experience.
11. Links to Other Websites
Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and review the privacy statement applicable to the website in question.
12. E-commerce Security
When you engage in transactions with Penguin Cold Caps Canada by purchasing or renting our services or products, you are required to provide additional personal and financial information necessary to process those transactions. We ensure that:
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. Significant changes will be communicated to you via email or through a prominent notice on our Website.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Mailing Address:
Penguin Cold Caps Canada
190 Minet’s Point Rd Unit 5
Suite 422
Barrie, ON L4N 8J8
Effective Date: July 20, 2020
Last Updated: September 1, 2024
1. IntroductionPenguin Cold Caps Canada ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.penguincoldcaps.ca ("Website"). Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.
2. Jurisdiction and Applicable LawThis Privacy Policy is governed by and construed in accordance with the laws of Canada, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Information We CollectWe may collect the following types of information:
Personal Identification Information
- Name
- Contact information, including email address and postal address
- Postal code
- Preferences
- Information relevant to customer product usage, surveys, and/or offers
- Credit card details and other financial information necessary to process transactions
4. How We Use Your Information
We use the information we collect for various purposes, including:
- Internal Record Keeping: To maintain accurate records of our interactions with you.
- Improving Products and Services: To enhance our offerings based on your feedback and usage patterns.
- Customer Support: To better advise you on how to use our products effectively.
- Statistical Analysis: To aggregate data for statistical purposes without compromising your identity.
- Marketing Communications: To send you promotional emails about new products, special offers, or other information we believe you may find interesting.
- Market Research: To contact you for market research purposes via email or phone.
- Website Customization: To tailor the website according to your interests and preferences.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Transactional Data: Retained for the duration of the customer relationship and as necessary to comply with legal obligations.
- Marketing Data: Retained until you opt-out of receiving marketing communications.
- Usage Data: Retained for analytical purposes for up to two years.
6. Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Penguin Cold Caps Canada, from 888-368-3818 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 888-368-3818 or [email protected]. Mobile opt-in information is never shared with third parties.
7. User Rights
Under PIPEDA, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You can request corrections to any inaccurate or incomplete personal information.
- Erasure: You may request the deletion of your personal information, subject to certain exceptions.
- Object to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdrawal of Consent: You can withdraw consent for the processing of your personal information at any time.
Email: [email protected]
Mailing Address:
Penguin Cold Caps Canada
190 Minet’s Point Rd Unit 5
Suite 422
Barrie, ON L4N 8J8
We will respond to your request within a reasonable timeframe and in accordance with PIPEDA requirements.
8. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given explicit consent for specific purposes.
- Contractual Necessity: To fulfill our contractual obligations to you.
- Legitimate Interests: For purposes that are in our legitimate interests and do not override your fundamental rights and freedoms.
9. Security of Your Information
We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access, disclosure, modification, or destruction of your personal information.
10. Use of Cookies
A cookie is a small file placed on your computer's hard drive that helps us analyze web traffic or lets you know when you visit a particular site. We use cookies to:
- Analyze Web Traffic: Identify which pages are being used to improve our Website.
- Customize User Experience: Tailor our Website to your preferences.
- Essential Cookies: Necessary for the operation of our Website.
- Performance Cookies: Help us understand how visitors interact with our Website.
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Track your browsing habits to deliver personalized advertising.
We require your explicit consent to place non-essential cookies on your device. Upon your first visit to our Website, you will be prompted to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings.
Managing Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Website and limit your user experience.
11. Links to Other Websites
Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and review the privacy statement applicable to the website in question.
12. E-commerce Security
When you engage in transactions with Penguin Cold Caps Canada by purchasing or renting our services or products, you are required to provide additional personal and financial information necessary to process those transactions. We ensure that:
- Encryption Standards: All financial transactions are secured using industry-standard encryption technologies (e.g., SSL/TLS).
- Secure Storage: Financial information is stored securely and accessed only by authorized personnel.
- Compliance: We comply with all applicable financial regulations and standards to protect your financial information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. Significant changes will be communicated to you via email or through a prominent notice on our Website.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Mailing Address:
Penguin Cold Caps Canada
190 Minet’s Point Rd Unit 5
Suite 422
Barrie, ON L4N 8J8
